Hourly Shift Supervisor

Largo, MD

Part Time to Full Time

Friday's #2151

Mid Level

TGI FRIDAYS // Store # 2098
5740 Silver Hill Road
District Heights, MD 20747

ROLE PURPOSE

Responsible for supervising scheduled shifts and ensuring guests receive a Friday’s Style dining experience characterized by a fun atmosphere and great tasting food and drinks which, are prepared and served safely.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervises operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness
Ensures that the restaurant and staff are set up for an outstanding shift
Observes team member performance in delivering the Friday’s guest experience, providing immediate feedback, coaching, development and recognition
Ensures all newly hired team members follow and complete their appropriate training plan
Frequently interacts with Guests ensuring that their experience is delivered in accordance with Friday’s Service Style; and follows up on any issues or complaints they may have
Conducts motivational staff meetings ensuring that team members are engaged and informed regarding Friday’s food, beverage, promotions, etc.
Ensures great food is served to every guest
Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS)
Conducts food safety and line checks, to ensure food and beverage standards are met and executed safely.
Manages cash handling procedures: assigns bartender drawers and performs checkouts of servers and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from team members, tip share is collected, and the proper amount of tips have been declared.
Approves food and beverage comps or promotions.
Checks in deliveries from vendors; ensuring quality and proper billing.
Prepares end of shift reports.
Ensures a safe working and guest environment to reduce the risk of injury and accidents. Assists with the completion of accident reports if a guest or employee is injured.
Ensures proper security procedures are adhered to, in order to protect team members, guests and company assets, including security of beer walk-in, liquor room, store room freezer, back-door, safe alarms and office.
Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.
Conducts pre-screen interviews for team member candidates using applicable interview guides.
Performs other duties and responsibilities as required or requested.

QUALIFICATION REQUIREMENTS

One year of external restaurant experience with a college degree preferred
Must be capable of performing all functions and meeting qualification standards for all hourly positions
Ability to complete TGI Friday’s Hourly Shift Supervisor Training and Validation

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Can you work weekends?*

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1.) Are you able to perform the essential duties of the position for which you are applying without a reasonable accommodation(s)? If no, provide the accommodation needed in the area below. (Yes, No)*

2.) Can you perform well in a fast-paced service environment?*

3.) What is your experience level handling cash and providing change?*

4.) Are you willing to work a flexible work schedule including nights, weekends and holidays?*

5.) Are you willing to wear a uniform and follow grooming standards?*

6.) When dealing with difficult guests - customers, you should:*

7.) How many years of experience do you have in the position for which you are interested?*

8.) I am willing to do tasks outside of my job description which may include other side duties.*

9.) Do you enjoy working with and serving the public?*

10.) Are you able to lift up to 50 lbs and stand on your feet for long periods of time, with, or without an accommodation?*

11.) If you saw a co-worker stealing a small item or giving food to a friend without paying you would:*

12.) Have you ever worked for this company or franchise-owned location before*

13.) Are you currently in school?*

14.) Are you ServSafe Certified?*

15.) What is your experience level operating an electronic or computerized cash register?*

What is your availability? Please list days and hours you are available.
Will this availablility stay the same for at least the next six months? *

If you are offered a position with our company, will be obtain your Servsafe food handler permit within 30 days?

Do you have extensive Excel experience?

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Hourly Shift Supervisor

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