Host/Hostess

Miami, FL

Full Time

TGIF Store # 2150

Experienced

TGI FRIDAYS // Store 2150
Miami International Airport
Terminal D-C10A
Miami, FL 33122

Role Purpose

To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.

Key Responsibilities & Accountabilities

Greet incoming and departing Guests warmly
Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff.
Promptly answer incoming calls to the restaurant and provide appropriate service.
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Entertain the wait with Fun, Food and Beverage.
Tend to special Guest needs and requests.
Following all relevant brand standards for service
Food, Beverage and Experience.

Qualification Requirements

Friendly and outgoing by nature
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Must be able to pass the 10 year federal background check (TSA)

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Can you work weekends?*

Can you work evenings?*

1.) Are you able to perform the essential duties of the position for which you are applying without a reasonable accommodation(s)? If no, provide the accommodation needed in the area below. (Yes, No)*

2.) Can you perform well in a fast-paced service environment?*

3.) What is your experience level handling cash and providing change?*

4.) Are you willing to work a flexible work schedule including nights, weekends and holidays?*

5.) Are you willing to wear a uniform and follow grooming standards?*

6.) When dealing with difficult guests - customers, you should:*

7.) How many years of experience do you have in the position for which you are interested?*

8.) I am willing to do tasks outside of my job description which may include other side duties.*

9.) Do you enjoy working with and serving the public?*

10.) Are you able to lift up to 50 lbs and stand on your feet for long periods of time, with, or without an accommodation?*

11.) If you saw a co-worker stealing a small item or giving food to a friend without paying you would:*

12.) Have you ever worked for this company or franchise-owned location before*

13.) Are you currently in school?*

14.) Are you ServSafe Certified?*

15.) What is your experience level operating an electronic or computerized cash register?*

What is your availability? Please list days and hours you are available.
Will this availablility stay the same for at least the next six months? *

If you are offered a position with our company, will be obtain your Servsafe food handler permit within 30 days?

Do you have extensive Excel experience?

Human Check*

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Jackmont Hospitality

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Host/Hostess

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