TGI FRIDAYS // Store 2149
2435 Liberty Heights Avenue
Baltimore, MD 21215

Role Purpose

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

Key Responsibilities and Accountabilities

• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Maintains a warm, welcoming, “Corner Bar” atmosphere
• Properly and promptly prepare, garnish, and serve drinks to Guests
• Provides a personal touch to repeat guests such as learning names and favorite drinks
• Coordinate food orders from Guests seated in the bar area with the kitchen
• Learn the menu and make recommendations when appropriate
• Upsells Guests on food or drink items where appropriate
• Keeps a clean, organized bar area
• Accurately rings up all orders in the POS system
• Following all relevant brand standards for service

Qualification Requirements

• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass bar validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs