Looking to deliver an awesome Fridays experience
Fridays Hospitality and Service Style is our own special brand of service. To understand
Fridays’ approach to Guest service, you need to know the foundation it’s built upon. We’ll get you
started with a high-level overview. Your Coach and your individual station training materials will
give you more details as you go along.
Fridays Hospitality & Service Style is:
 A celebration of fun in every moment.
 A personal and emotional connection between you and the Guest.
 Knowing what kind of experience your Guest wants and making it happen.
 A unique, differentiating and engaging experience.
 An opportunity to set Fridays apart from our competition by providing Guests with an
experience tailored just for them, building brand loyalty.
By delivering Fridays Hospitality and Service Style, the Guests will be looking forward to returning
to Fridays again and again, making Fridays the Restaurant of choice for our Guests to get
extraordinary experiences.
The purpose of Fridays Hospitality and Service Style is to create a personalized and emotionally
engaging Guest experience. To lift spirits around the world by celebrating the fun in every
moment and the potential in every individual.
An experience that makes the Guest feel welcome, valued, appreciated, and relaxed. The kind
of experience that makes Fridays stand out from our competitors and builds loyal Guests. We
want our Guests to look forward to returning to Fridays again and again, making Fridays their
restaurant and Bar of choice.
The Four Stages of the Gu