TGI FRIDAYS // Store 2598
6840 Northlake Mall Drive
Charlotte, NC 28216

Role Purpose
Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales

Key Responsibilities & Accountabilities
•    Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained.
•    Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.
•    Frequently interact with Guests and follow up on any issues or complaints they may have
•    Maintain an accurate and up-to-date manpower plan of Department staffing needs.
•    Prepares schedules and ensures that their department is staffed for all shifts.
•    Use the Great People Selection process to interview hourly Team Members, ensuring Team Members hired meet Company standards.
•    Staff, train and develop their department’s hourly Team Members through ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
•    Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
•    Perform checks in to ensure proper invoicing.
•    Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
•    Prepare end of shift reports.
•    Directly supervise Team Members.
•    When acting as Manager on duty, oversee all of the restaurant’s operations
•    Ensure great food is served to every Guest.
•    Manages inventory efficiently, accurately, and in a cost-effective manner.
•    Fosters open communication with kitchen and FOH staff
Qualification Requirements
•    4-year college degree preferred.
•    Minimum of 6 months experience working in a full service restaurant.
•    Must be capable of performing all functions and meeting qualification standards for all hourly positions.
 

Qualification Requirements
•    4-year college degree preferred.
•    Minimum of 6 months experience working in a full service restaurant.
•    Must be capable of performing all functions and meeting qualification standards for all hourly positions.